FAQs

ORDER MANAGEMENT

Order Placement

You can visit our website https://fended.pk/ and order your desired product anytime. You can also avail our ongoing discount offers for more than 50% before they end. To place an order, follow these steps:
1. Go to the product you want to order.
2. Click on 'Add to Cart' and then provide your shipping and payment details.
3. Click on 'Place the Order' to confirm.

Order Confirmation

You will receive a confirmation email when your order is successfully placed. The email will include the details of your order, including products ordered, shipping address, and more.

Order Tracking

You can track your order once it proceeds to your given address. In major cities, it takes up to 5-6 working days, and in other cities, it may take 7-8 working days. You'll receive your tracking ID starting with Z - 00000 in your email inbox, and you can track your order here.

Order Details Changes

You can change the order before the item has been dispatched when you receive a confirmation call from our team. Normally, it takes up to 4 hours to ship the order, and you can request changes before that. However, changes cannot be made once the order is dispatched.

Order Cancellation

You can cancel the order before the item has been dispatched when you receive a confirmation call from our team. Normally, it takes up to 4 hours to ship the order, and you can request cancellation before that. However, it cannot be canceled once dispatched. To cancel your order, please log in to your account, go to 'Manage Your Order,' and cancel the order. If you don't have an account, please create one on the website and follow the process.
If your Fended smartwatch hasn't been shipped already, your order will be canceled within two days of receiving the request for cancellation. You'll receive an email upon successful cancellation. If you had paid online, your payment will be reversed in 7-10 working days.

PAYMENT MANAGEMENT

Payment Options

You can choose to pay via cash on delivery option and pay the rider in cash at the time of delivery. Alternatively, you can pay online using your bank's credit or debit card.

Other Charges

All the prices on the website are inclusive of taxes, and there are no hidden charges. Additionally, delivery is absolutely free, so you don't have to pay any other charges.

Payment Issue

If the amount is deducted from your account but you didn't receive any order details, it means your order details may not have been captured by the system. The amount will be refunded to your account in the next 3-5 business days by your bank. In case of any issue, please contact your bank's customer service.

Installment Option

Unfortunately, we do not offer any installment plan for purchases. We believe in maintaining transparency and simplicity in our pricing structure, and this approach allows us to focus on delivering exceptional craftsmanship and quality at an unbeatable price.

SHIPPING & DELIVERY

Delivery Charges

We offer free delivery all over Pakistan for all orders and do not charge any hidden charges. Please do not pay any amount to the rider other than the item price.

Delivery Time

Our standard delivery usually takes up to 5-6 working days in major cities and 7-8 working days in other cities. However, it may be delayed during sales, holiday periods, or due to unexpected circumstances. All orders are processed from Monday to Saturday, and orders placed on Sunday are processed on Monday.

Delivery Issue

In case of any delay, please call us at +92 309 0591752. Our team will look into the issue and get back to you at the earliest.

COMPLAINT MANAGEMENT

Register a Complaint

Please fill out the complaint form to proceed with the replacement process. In order to provide you with the best possible assistance and to better understand the issue you're facing, we kindly request that you send us an accurate video showing close visuals and clear audio explaining the actual problem that can help us identify the situation easily. Our team will call you and proceed further.

Complaint Duration

Our complaint process may take up to 7-10 working days. Firstly, product engineers will assess the received product and then deliver the correct item. We appreciate your patience throughout this process, and we assure you that we are making every effort to expedite the process without compromising the quality.

Complaint Status

You'll receive your tracking ID starting with Z - 00000 in your email inbox. You can track your order easily once the courier dispatches it to your address here. We value your dedication to resolving this issue promptly and look forward to a positive resolution.

Repairing Duration

Our repair process may take up to 15-20 working days. Firstly, product engineers will assess the received product and then deliver you the correct item. During this process, we appreciate your patience and assure you that we are making every effort to expedite the process without compromising the quality.

Wrong/Physical Damaged Complaints - within 24 hours

We carefully pack all orders, but in case of receiving a wrong/damaged product like a broken strap, damaged body/screen, faded color, etc., don't worry. We will process a replacement, as per your preference. It is requested to launch your complaint within 24 hours of receiving it and do not install or use that product and keep the original packaging safe. A return or replacement will not be possible in case of missing products/box/accessories.

Faulted/Software Functionality Complaints - within 07 days

We carefully assess all items, but in case of facing any issue like Bluetooth connectivity, screen display, calling issue, etc., don't worry. We will process a replacement, as per your preference. It is requested to launch your complaint within 07 days of receiving it and do not damage that product and keep the original packaging safe. A return or replacement will not be possible in case of missing products/box/accessories.

Opened/Unpacked Complaint

We carefully pack all orders and do not allow them to be opened by anyone other than the customer. In case of receiving an unpacked or opened product, please do not accept it from the rider. Please call us at +92 309 0591752, and we will resend you the product without any extra charge.

PRODUCT MANAGEMENT

Box Pack Items

Fended.pk smartwatch box package contains: 1 device, 1 charging cable, 1 user manual, warranty card, and stickers sheet.

Download Watch Faces

To download watch faces, open the smartwatch app and follow these steps: open the app > device > dial center > online dial. You can download a limited number of watch faces at a time and change them anytime by following the same aforementioned process.

Auto Set Time

Connect your smartwatch with the mobile app or open the smartwatch app and follow these steps: open app > device > enabling > more setting > time setting.

Charging Process

Please make sure to first connect the charging cable with an adapter, turn off your watch, and then carefully align the charger underneath the watch. Leave the watch to charge for at least 3-4 hours.

Battery Timings

Our battery timing is up to 7-10 days, and with Bluetooth calling, it's up to 2-3 days. It mainly depends on usage and battery charging mode. Please make sure to charge it with a normal adapter, not a fast charger, and for 3-4 hours accordingly. In case you are still facing this issue, you can proceed with our replacement/repairing process.

Extra Strap Option

Most of our smartwatches' straps are completely detachable and can be replaced anytime. Unfortunately, at the moment, we're not offering the option to purchase extra accessories. You may check the market for compatible accessory options.

Bluetooth Connectivity

First of all, please ensure that you are using iOS 7.0/Android 4.4 and above on your smartphone. Next, accept and agree to all the terms and make sure you have active internet access. Connect Watch Phone and App titles both with the phone and then enable the call in the watch settings.

Connectivity Issue

The Bluetooth test range should not exceed more than 10 meters, so please make sure your smartphone is within 8-10 meters. Try disconnecting the Bluetooth and turning it on. You can also try closing the app and opening it again. If it still remains disconnected, ensure that the app is allowed to run in the background at all times.

Call/Notification Issue

First of all, kindly make sure you have active internet access. Dual-connect your watch with your phone, i.e., connect your watch with your phone's Bluetooth and also with the app. Next, allow permission to all apps from your phone and from the app. Please make sure that the app is running in the background, and you have synced your smartwatch with the app. Try switching off your Bluetooth and switching it on again.

GPS Tracking

The GPS function of the smartwatch works for all outdoor sports modes, such as cycling, hiking, walking, and so on. It records the route and distance. Your smartwatch records your steps based on your body movement. If you are making hand movements, your smartwatch may be recording steps.

Sensor Issue

Various factors affect the tracking of heart rate, blood pressure, oxygen level, such as body hair, skin, tattoo, skin complexion, scarring, and so on. Also, ensure that you are not wearing the watch too loose or too tight. Please remember a smartwatch is not a replacement for a fitness club or medical purposes. It is a high-tech fashion wearable product.

Volume Adjustment

Your smartwatch should be properly connected with your phone's Bluetooth and also with the app. Next, put on a song on your phone, and then you will be able to control the music from your smartwatch.

Data Sync Issue

First of all, kindly make sure you have active internet access. Your smartwatch should be properly connected with your phone's Bluetooth and also with the app. Then make sure to always run the app on the back-end for the watch to sync data properly.

Brightness/Vibration Level

You can adjust brightness/vibration level as per your requirement in your watch anytime.

Find My Phone/Device

You can find your watch/phone anytime by just tapping on find my device/phone easily.

APP MANAGEMENT

App Profile

You can create/set your profile directly from the app. Open the App, go to Settings and Profile, and manage your profile. You can also go to the Daily Report section on the app and see your daily workouts with all the details.

Downloading App

First of all, kindly make sure you have active internet access. You can download our smartwatch app by scanning the QR code given at the back of the watch's box or open Play store/App Store and search and download the correct app mentioned below.

App Configuration

First of all, kindly make sure you have active internet access. Open the app > register your email > login with the registered account > fill out the form with your personal information > go to the device option on the app > add a device.

App Connection Issue

First of all, kindly make sure you have active internet access. In case your watch isn't connecting with the phone, then reinstall the application and also reset the watch. Maybe it's suffering a glitch.

App Disconnecting

In case your watch is disconnecting automatically, then check your phone if it's connected to the internet. The next step is to allow the app to run in the background applications.

REPAIRING & REPLACEMENT

Policy Criteria

We make all efforts to ensure that you have a good experience with Fended. We are committed to deliver you the utmost experience without any issue. In case of any complaint process, customers are strictly advised to follow some timelines.
1. 24 Hours Complaints: For physical damage/wrong product complaint, time should be less than 24 hours of delivery.
2. 07 Days Complaints: For software issues, it should be less than 07 days.
3. More than 07 Days Complaints: In case of more than 07 days, your complaints will be considered for repair only.

Repairing/Replacement Process

Once you launch a complaint, one of our customer representatives will contact you for the further process. It may include
1. Complaint Status Tracking: For physical damage/wrong product complaint, time should be less than 24 hours of delivery. For software issues, it should be no more than 07 days. In case of more than 07 days, your complaints will be considered for repair only.
2. Product Receiving: In case of both, the repair/replacement return process will be explained to you. Once we receive the item back safely, we will start the process.
3. Replacement Confirmation: Once our team assesses your item, a new/repaired item will be sent to your address after completing all the required formalities.
4. Repairing Confirmation: Our team will convey you the cost. Customers will pay only the part cost, if any. Engineering cost, delivery charges, and any other cost will not be charged during the 1-year warranty period.
5. Product Delivery: Once we complete the process, we will dispatch the product to your address. You will receive updates on every step of the process.
Process Duration
From receiving the request for a return to arranging a pickup to processing a return will take somewhere between 12-15 business days. In case of repairing, it may take up to 20 working days due to the unavailability of faulted parts or any other reason. Please keep in mind courier transit duration is not included in these timelines.

TERMS & POLICIES

Warranty Policy

All of our products are covered by a warranty. Please read our warranty policy details here: Add this link Warranty policy pages.

Privacy Policy

Please read this policy in detail before making a purchase. Please read our privacy policy details here https://fended.pk/pages/privacy-policy

Terms & Conditions

Please read the terms and conditions to get a better understanding of our policies. Please read our terms and conditions here https://fended.pk/pages/terms-conditions

Retail Partnership Policy

We regret to inform you that we are unable to enter into retail partnerships at this time. However, we encourage you to explore our complete collection and learn more about our products before ordering on our website at http://fended.pk/

Policy Exemptions

Fended.pk promises to repair/replace the product if it experiences defects or malfunctions. It is important to follow the instructions carefully and not avoid any guidelines. Please make sure of the below mentioned guidelines for a valid warranty.
Bluetooth Range: The Bluetooth test range should not exceed more than 10 meters.
Charging Process: Please do not charge with a fast charger and avoid overcharging.
Mobile App Connectivity: Please check the mobile app must be running in the background.
Water Resistant: All precautionary steps must be followed to avoid any inconvenience.
Battery Timings: Battery timings depend on the usage and connectivity, and it may vary.
Health Features: Our smartwatches are not a replacement for a fitness club or medical purposes. It is a high-tech fashion wearable product.
Visual Difference: Please note that the actual product may slightly differ due to the visuals or other effects on the screen.
Shock Proof: Make sure that you take care of your smartwatch and do not drop it from a height or on rough surfaces.

MISCELLANEOUS

Available Offers

To be the first to know about our offers, product launch, and events, follow us on social media.
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Availability Options

At Fended, we have made the strategic decision to sell our watches directly to the customers exclusively through our official website at http://fended.pk/

Online Marketplaces :

You can find our product on all leading online marketplaces like Daraz, Price Oye, Panda Mart, etc.
Physical Outlets: You can find our product physically in all leading stores in Pakistan, including Al Fateh, Bin Hashim, Imtiaz, Carrefour, etc.

Free Benefits

Fended.pk offers a wide range of services free of cost to be a reliable partner that our customers can trust and to consistently deliver on our commitments and build long-lasting relationships.

1 Year Warranty

A promise to repair/replace the product if it experiences defects or malfunctions.

Free Delivery

Offer faster delivery, and customers don't pay additional shipping fees and receive their products sooner.

Customer Tech Support

Fended.pk offers free online support to assist customers with product setup, troubleshooting, and general inquiries.

Loyalty Benefits

We offer exclusive offers, discounts, and deals where customers can save money, and it may include complementary items or accessories.

Secure Checkout

We use a reputable e-commerce platform or shopping cart software that prioritizes security to protect both your customers' sensitive information.

Satisfaction Guarantee:

We ensure that customers are happy with their purchase and provide complete assistance to address customer concerns.

Quick Links Access

Your query is important to us, and we want to ensure that you can easily connect with the appropriate department or team member to assist you. 

PRIVACY POLICY

The Privacy Policy defines how your personal information is collected, used, and distributed when you shop from or use http://fended.pk/
Please read this policy in detail before making a purchase.

Information Collected

When you visit and use http://fended.pk/ you give us consent to collect your information that shall help us improve your experience on the website. The information we shall collect includes but is not limited to your IP address, cookies, time zone, and more. We will also collect information about the web pages and products you view, the search terms you used to land on the websites, and information on how you interact with http://fended.pk/
This information is collected using different processes, including but not limited to:
Cookies – Cookies are data files that are on your device and help us get to know about your search patterns.
Log Files – These files track your activity and collect data, including but not limited to the IP address, browser type, referring/exit pages, and more.
When purchasing a product from http://fended.pk/ we will collect information including but not limited to your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

Information Usage

We use the information for multiple purposes and the goal is to give you a good experience when you use the website or interact with Fended.pk
The information is collected for the following purposes and more:
To communicate with you and ensure hassle-free delivery of orders placed on http://fended.pk/
To screen the orders and ensure that there is no risk of fraud
To provide information related to your order, shipping, delivery, and more
To market and advertise relevant information and offers.

Information Sharing

We use your personal information and share it with third parties to give you a better experience. We may also use your information to comply with the laws and regulations of the state.

Create Your Account

Get the best of Fended.pk, make sure that you create an account on the website. You will have to provide us with a valid email address, mobile number, and a password to successfully create your account.
You are responsible for keeping your account and password secure and shall be held liable for all actions that take place through your account. We are not liable for any of your losses or damages caused by your account.

Reminders & Notifications

We may send you notifications, text messages, reminders, emails, and other electronic communications. When you continue to use the website, you give us your consent to send you these messages.
We may need to send you certain communications, such as software update notifications, mobile app updates, and more. Any notifications, agreements, disclosures or other communications that we send to you electronically will meet any legal communication requirements, including the requirements for written communications.

Data Retention

We shall retain your order information as well as your personal data to fulfill your order and give you a better experience the next time you visit http://fended.pk/ . The data shall stay will us unless you ask us to delete it.
Changes
We may update this privacy policy now and then, and when required. We may or may not inform you prior to it. Please make sure that you read the policy before placing an order with us.

Minors

The website is not intended for anyone under the age of 15.

Contact us

For more information about our privacy practices, you can call us at +92 309 0591752 or email us at customer info@fended.pk